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Personal Develpment

The following contains details of the courses that we offer. If you would like more details of a specific course, please complete our enquiry form and we will send you a course description.


 

Presentation Skills

A one day intensive course to give participants the skills and confidence to prepare and deliver high impact presentations.

Topics covered include:

  • Being clear about your purpose
  • Using an appropriate structure
  • Planning/preparing
  • Using visual aids to add impact
  • Delivery techniques
  • Using your voice effectively

    Personal Effectiveness

    A two day course designed to enable participants to identify areas in which they wish to be more effective and to develop the skills and confidence to make positive changes.

    Topics covered include:

  • Identifying personal strengths and areas for development
  • Identifying barriers to effectiveness
  • developing assertiveness skills
  • Building positive/productive relationships
  • Time/workload management
  • Communicating effectively
  • Dealing with difficult people/situations

    Communicating Effectively

    A one day course to help individuals focus on, and develop, their ability to communicateeffectively.

    Topics covered include:

  • The key elements of communication
  • Barriers to effective communication
  • Choosing the appropriate method
  • Getting your message across
  • Listening skills
  • Verbal and non-verbal communication

    Stress Management

    A one day course to enable participants to recognise the causes of stress and take appropriate action to manage it in a positive way.

    Topics covered include:

  • Identifying causes of stress
  • Reviewing current methods of dealing with stress
  • Time/workload management
  • Taking positive action dealing with difficult people/situations
  • Relaxation techniques

    Consultancy Skills

    A three day course aimed at people who are required to provide a consultancy service as part of their management or support role.

    Topics covered include:

  • Identifying the phases of consultancy projects
  • The unique client/consultant relationship
  • Building productive networks
  • Managing client expectations
  • Working with groups
  • Influencing skills
  • Communicating effectively
  • Managing consultancy projects

    Customer Care Skills

    A one day course designed to enhance the skills of customer facing and support staff in dealing with customers.

    Topics covered include:

  • Identifying customer expectations
  • The customer/supplier chain
  • Communication skills
  • Dealing with difficult customers.

    Our preference is to run these programmes in company so that the skills and knowledge learned can be applied to live issues. It is also more cost effective from the company’s point of view as we can reduce the cost per delegate.

      

    Please also see our Management Skills courses.

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